Site upgrades, service provider integration, SLA setting and budgetary control at MTN Ghana

Lessons from MTN’s first opco to outsource tower management

Read this article to learn:

  • Innovative approaches in designing SLAs and KPIs
  • Key site upgrades and how they have improved performance
  • MTN Ghana’s approach to ensure better integration between passive and active infrastructure service providers
  • Areas where towercos still need to improve
  • How MNOs can ensure their opex doesn’t spiral out of control

MTN Ghana was MTN’s first opco to adopt the towerco model, entering into a joint venture with American Tower back in 2010. In this exclusive TowerXchange interview, MTN Ghana’s General Manager of Network Operations (who was part of the team which established the operational elements around tower sales) shares lessons that the MTN group have…

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