Telecom service providers are continuously working to maximise the efficiency of their field operations and maintenance teams and subcontractors in order to reduce opex and improve margins. It doesn’t help that they still have to rely on old tools: spreadsheets and home-grown fragmented databases are still widely used for analysis. FieldForce has developed a ground-breaking and highly customisable solution which leverages the latest technology to significantly improve the efficiency of field operations. In this interview, Basit Malik, Founder of FieldForce, explains why he started the company and describes how his solution is shaking up the tower industry.
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